This is a quick video of the message that no device was found when checking the connection. The easiest problem technique is to try a new battery. If the device is not found, then contact the audiology office.
If you are unsure if a student is connected or they claim the device is not working, you may check the connection through the Roger microphone. If the device is connected, it will list the serial number of the student hearing device. If it is not connected you will see a message "no device found". If the device is not found, add a new battery and try again. If you receive the message again that the device was not found, contact audiology.
